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Nourity Corporation

Client Service Agreement

This Client Service Agreement ("Agreement") is entered into by and between Nourity Limited Liability Company ("the Company," "We," "Us," or "Our") and the client engaging our services. This Agreement governs the terms and conditions of the service engagement and outlines the rights, responsibilities, and obligations of both parties.


Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural form.


Definitions

For the purposes of this service agreement:


  • Client: The individual, organization, or entity engaging the services of Nourity Corporation.


  • Service: The specific services to be provided by Nourity Corporation as outlined in the Service Agreement or Project Proposal.


  • Service Agreement: A separate document specifying the scope, objectives, timelines, deliverables, and terms of the service engagement.


Client Rights

As a valued client of Nourity, we are committed to upholding your rights throughout our service engagement. These rights are fundamental to ensuring a positive and productive collaboration between our team and yours.


Transparency

Transparency forms the cornerstone of our client relationships. You have the right to access clear and accurate information regarding the services we offer. This includes comprehensive details about pricing structures, deliverables, project timelines, and any relevant terms and conditions. We believe in fostering an environment of openness and honesty, empowering you to make informed decisions every step of the way.


Communication

Effective communication is vital for the success of any project. As our client, you have the right to regular updates and communication regarding the progress of your project or service. We are committed to providing timely and transparent communication channels, ensuring you are always informed about project milestones, challenges, and opportunities. Furthermore, we pledge to respond promptly to any inquiries or concerns you may have, fostering a collaborative and responsive partnership.


Quality of Service

At Nourity, we are dedicated to delivering professional and high-quality services that exceed your expectations. You have the right to expect nothing less than excellence from our team. We adhere to industry standards and best practices, employing skilled professionals and employing rigorous quality assurance measures to ensure the delivery of superior outcomes. Your satisfaction is our ultimate priority, and we strive to consistently meet and exceed your expectations, providing unparalleled value and service excellence.


Timely Delivery

You have the right to expect timely delivery of the agreed-upon services within the specified project timelines. We understand the importance of meeting deadlines and will make every effort to ensure that deliverables are completed on schedule. In the rare event of any unforeseen delays, you will be promptly informed, and alternative arrangements will be made to minimize disruption to your project.


Flexibility and Adaptability

We recognize that projects may evolve and requirements may change over time. As such, you have the right to request reasonable adjustments to the scope, timeline, or deliverables of your project. Reasonable requests must be approved by a member of our customer support team. We are committed to being flexible and adaptable, working collaboratively with you to accommodate any changes and ensure the successful completion of your project.


Accessibility and Support

Your satisfaction is our priority, and we are here to support you every step of the way. You have the right to accessible and responsive support from our team, whether you have questions, encounter challenges, or require assistance with our services. Our dedicated support team is available to address your inquiries and provide timely assistance, ensuring a seamless and positive experience.


Fair Treatment and Respect

We believe in treating all clients with fairness, integrity, and respect. Regardless of the size or scope of your project, you have the right to fair and equitable treatment in all interactions with our team members. We value diversity and inclusivity, fostering an environment where every client feels valued, heard, and respected.


Service Engagement

At Nourity, we understand the importance of clarity and accountability in our service engagements. This section further elaborates on the scope of agreement to ensure transparency and mutual understanding between our team and yours.


Scope of Service

The scope of service delineates the parameters and objectives of our engagement with you. This information, detailed in the Service Agreement or Project Proposal, serves as a blueprint for our collaboration, providing a clear roadmap for achieving your project goals. Within this scope, you can expect:


  • Description of Services: A detailed description of the services we will provide, encompassing the full spectrum of our expertise and capabilities.


  • Objectives: Clearly defined objectives that outline the desired outcomes and milestones of the project.


  • Deliverables: Tangible deliverables that represent the culmination of our efforts, such as reports, prototypes, or completed projects.


  • Timelines: A timeline outlining the projected duration of the project, including key milestones and deadlines to guide our progress.


  • Specific Requirements or Expectations: Any unique requirements, preferences, or expectations you may have for the project, ensuring that our services are tailored to meet your specific needs.


This scope of service serves as the foundation of our collaboration, aligning our efforts with your vision and objectives to drive success and mutual satisfaction.


Confidentiality and Data Protection

At Nourity, we prioritize the confidentiality and protection of your sensitive information and data. This section underscores our commitment to maintaining the security and privacy of all proprietary and client-related information shared during our service engagement.


Confidentiality

Confidentiality is paramount in all our interactions with clients. Both parties agree to uphold the strictest confidentiality standards and to refrain from disclosing any proprietary or sensitive information shared during the course of our service engagement. This includes, but is not limited to, trade secrets, business plans, financial information, and client data. We recognize the importance of safeguarding your confidential information and pledge to treat it with the utmost care and discretion.


Data Protection

Nourity Corporation is dedicated to protecting the privacy and security of client data in accordance with applicable data protection laws and regulations. We adhere to data protection practices to ensure the integrity and confidentiality of your information. Client data will be handled in strict accordance with our Privacy Policy, which outlines our procedures for collecting, storing, and processing personal and sensitive information. We employ industry-standard security measures to safeguard against unauthorized access, disclosure, alteration, or destruction of client data.


Intellectual Property of Services

As part of our commitment to our clients, Nourity Corporation acknowledges and respects intellectual property rights. Once the product is fully purchased, whether it be a digital asset, software, or other creative work, Nourity Corporation releases all associated intellectual property rights to the rightful owner. This includes any copyrights, trademarks, patents, or other proprietary rights associated with the purchased asset. We understand the importance of intellectual property ownership and ensure that our clients retain full rights and control over their purchased assets.


Indemnification

The client acknowledges and agrees to indemnify, defend, and hold harmless Nourity Corporation, its officers, directors, employees, and agents (collectively referred to as "Indemnitees") from and against any and all claims, liabilities, damages, losses, and expenses, including but not limited to attorney fees and court costs, arising out of or in connection with the client's use of our services or any breach of the Client Service Agreement.


This indemnification obligation extends to any third-party claims or actions brought against the Indemnitees arising from the client's actions or omissions, including but not limited to claims related to intellectual property infringement, violation of laws or regulations, or breach of contractual obligations. The client agrees to promptly notify Nourity Corporation of any such claims and to provide full cooperation in the defense and settlement of any claim. Nourity Corporation reserves the right to assume the exclusive defense and control of any matter subject to indemnification by the client, at the client's expense.


Limitation of Liability

Nourity Corporation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, business opportunities, or data, whether incurred directly or indirectly, arising out of or in connection with the services provided or any breach of the Client Service Agreement, even if advised of the possibility of such damages.


In no event shall the total liability of Nourity Corporation, whether in contract, tort (including negligence), or otherwise, exceed the total amount paid by the client for the services rendered during the twelve (12) month period immediately preceding the event giving rise to the claim.


The client acknowledges and agrees that the limitations of liability set forth herein are an essential basis of the bargain between the parties, and that Nourity Corporation would not have entered into the Client Service Agreement without such limitations.


Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of New Jersey applicable to agreements made and to be entirely performed within the State of New Jersey, without regard to its conflict of law principles.


Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.


Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Camden County, New Jersey. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.


If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Camden County, New Jersey, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.


In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.


Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.


Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.


Supporting Resources

We provided links to relevant policies and documents that complement and support our Client Service Agreement. These resources offer additional insights and details regarding our terms, policies, and procedures to ensure clarity and transparency in our engagements.



Contact Us

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